Privacy Policy and Terms of Service

This privacy policy informs you of which personal data is being collected by Arrowiz as part of our Internet services and games. It also explains how that data is processed and used. The protection of your personal information is important to us. Your data is protected against unauthorized access and loss through the use of various electronic, technical, physical, administrative and contractual measures. Arrowiz has taken the necessary technical and organizational precautions to ensure that the regulations for data privacy are respected both internally as well as by external service providers.

Collection of Data

Within the context of the use of our websites and games, Arrowiz collects the following non-personal information:

> IP addresses including time and date
> Cookies, local flash data
> Statistical information such as the browser type, operating system, redirecting URL, date, time, pages used, total time of use, frequency of use

This data is used in statistical analyses for anonymous data records. IP addresses and the corresponding internet information are saved for a maximum of twelve months within the scope of our legal obligations regarding data storage. Furthermore, these are stored to secure data and ensure our system’s stability and reliability. In specific situations, Arrowiz may also use your IP address and the corresponding internet information to track and stop use of multiple accounts for fraudulent purposes. In cases such as these, Arrowiz will seek the consent for such use within the framework of the relevant game conditions.

Data Transfer

We will treat your data with the strictest confidentiality and will not disclose it to any third parties, unless you have given us your express permission to do so. We may however be required by law to disclose your information in certain situations (such as to an investigating authority) where the transfer takes place only within the framework required by legal conventions.

In individual cases, subsidiaries, parent companies or third parties may provide services on our behalf. This mainly concerns the handling of payment transactions by external service providers (PayPal, Alipay, etc.) and, in the case of default, by a debt collection company. Moreover, we provide your data to external companies, for marketing purposes, engaged in a contractual relationship with the Arrowiz to further develop and improve our games. These external companies are obligated to handle your data confidentially and securely, and may only use your data insofar as it is required for completing their directive.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. If, however, you activate the Anonymize IP option on this website, Google will remove the end of your IP address so it only locates you as within the geographical region. Only in rare cases will the complete IP address be transmitted to a Google server in the USA and then shortened there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address as transmitted by Google Analytics with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Arrowiz deletes your personal data insofar as it is no longer needed or required, or if you have requested the deletion of this data. Please note that data cannot be deleted if there are legal storage requirements or this data is required by us for the billing of our services.

Information, Viewing, and Deletion of Data

You can request to see data which we have recorded, as well as request to have this data changed or deleted. Should you have any questions about Arrowiz’s Privacy Policy and data protection in general, please do not hesitate to contact us at contact@arrowiz.com. Please remember to provide your name, game user ID, email address and, if necessary, the relevant game name(s).